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SSL Certificate Installation Issue #TKT-2023015
I'm having trouble installing the SSL certificate on my domain. The verification process is failing each time I try to activate the certificate.
I've followed the instructions in the documentation, but I keep getting an error message saying "Domain validation failed" when I try to verify ownership through the DNS method.
I've added the TXT record to my DNS settings as instructed, but it's still not working. Could you please help me troubleshoot this issue?
Hello John,
Thank you for reaching out about your SSL certificate installation issue. I'd be happy to help you troubleshoot this problem.
Based on the screenshot you provided, I notice that the TXT record you added might not have propagated fully through the DNS system yet. DNS changes can take anywhere from a few minutes to 48 hours to propagate globally, depending on your DNS provider and their TTL (Time To Live) settings.
Here are a few things you can try:
1. Verify that the TXT record was added with the exact name and value provided in our instructions. Even a small typo can cause validation to fail.
2. Use a DNS lookup tool to check if your TXT record is visible from different locations around the world.
3. If you're sure the record is correct and visible, try initiating the verification process again.
Could you please share the domain name you're trying to secure with SSL? This will help me check the DNS records on my end and provide more specific guidance.
Best regards, Sarah Thompson, Technical Support Specialist
Hi Sarah,
Thanks for your quick response. The domain I'm trying to secure is example-domain.com.
I checked the TXT record using the tool you suggested, and it seems that the record is visible from most locations, but not all. Maybe that's causing the issue?
I double-checked the TXT record, and it matches exactly what was provided in the instructions. I'll wait a bit longer for the DNS to propagate fully and try the verification again.
Is there anything else I should check in the meantime?
Hello John,
Thank you for providing the domain name. I've checked the DNS records for example-domain.com, and I can confirm that the TXT record is present, but it appears that there might be an issue with the formatting.
The TXT record value should be exactly as follows (including the quotes):
"a1b2c3d4e5f6g7h8i9j0"
However, I notice that in your case, there's an extra space character at the beginning of the value. This small difference can cause the validation to fail.
Please update the TXT record to remove the extra space, and then wait about 15-30 minutes before trying the validation again. If the issue persists, please let me know, and we'll look into other potential causes.
Best regards, Sarah Thompson, Technical Support Specialist
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